Terms of service

TERMS OF SERVICE


Last Updated: November 7, 2026


OVERVIEW


This website is operated by ToteBear (“we”, “us”, or “our”). By visiting our website or purchasing our products, you agree to these Terms of Service and our related policies.


Our store is powered by Shopify, which provides the e-commerce platform through which we sell our products.


Please read these terms carefully before using our website.


SECTION 1 – ONLINE STORE TERMS


You must be legally capable of entering into a purchase agreement to use our services.


You agree not to use our products or website for any unlawful purpose or violate any applicable laws.


We reserve the right to restrict access to our services or cancel orders in cases of fraud, misuse, or violation of these terms, subject to applicable law.


SECTION 2 – PRODUCTS AND PRICING


We make reasonable efforts to display our plushies, colors, sizes, and product descriptions accurately. However, actual product appearance may vary slightly due to lighting and screen settings.


Product prices and availability may change without prior notice.


We reserve the right to modify or discontinue products and refuse or cancel orders due to product unavailability, pricing errors, incorrect information, or suspected fraudulent activity.


If payment has been received for a cancelled order, an appropriate refund will be provided.


SECTION 3 – SHIPPING AND DELIVERY


Orders will be processed and shipped according to the timelines mentioned on our website or during checkout.


Delivery timelines are estimates and may vary depending on location, courier availability, weather, and other circumstances.


Customers are responsible for providing accurate shipping information.


For more details, please refer to our Shipping Policy.


SECTION 4 – RETURNS AND REFUNDS


Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.


Please review our Refund Policy before placing an order.


Nothing in these terms limits consumer rights available under applicable law.


SECTION 5 – PRODUCT SAFETY


Customers should review product descriptions, age recommendations, and safety instructions before purchasing or using our products.


Parents and guardians are responsible for determining whether a product is suitable for their children.


Products should be used according to their intended purpose and applicable safety instructions.


SECTION 6 – USER COMMENTS


If you submit reviews, suggestions, or feedback, you agree that we may use them to improve our products and services.


You must not submit unlawful, misleading, abusive, or infringing content.


We reserve the right to remove inappropriate content where necessary.


SECTION 7 – PERSONAL INFORMATION


Your personal information is handled according to our Privacy Policy.


Our store is hosted on Shopify, and information may be shared with payment providers, shipping partners, and other service providers necessary to operate our business.


SECTION 8 – PROHIBITED USES


You may not use our website:


  • For unlawful activities.
  • To violate applicable laws or regulations.
  • To infringe intellectual property rights.
  • To upload viruses or malicious code.
  • To interfere with website security or functionality.
  • To engage in fraudulent transactions.


We reserve the right to restrict access where necessary.


SECTION 9 – INTELLECTUAL PROPERTY


All website content, including logos, product images, designs, graphics, and text, belongs to ToteBear or its respective owners.


You may not reproduce, distribute, or commercially use our content without prior permission, except where permitted by law.


SECTION 10 – DISCLAIMER AND LIABILITY


We make reasonable efforts to maintain accurate product information and website functionality.


However, we do not guarantee uninterrupted or error-free website operation.


To the extent permitted by law, ToteBear shall not be liable for indirect or consequential losses arising from the use of our website or services.


Nothing in these terms excludes consumer rights or liabilities that cannot legally be excluded under applicable law.


SECTION 11 – GOVERNING LAW


These Terms of Service are governed by the laws of India.


Any disputes shall be subject to the jurisdiction of competent courts in India, subject to applicable consumer protection laws.


SECTION 12 – CHANGES TO THESE TERMS


We may update these Terms of Service from time to time.


Changes will be published on this page with an updated date.


Your continued use of our website constitutes acceptance of the updated terms, subject to applicable law.


SECTION 13 – CONTACT INFORMATION


For questions regarding these Terms of Service, please contact us:


Brand: ToteBear

Email: totebearco@gmail.com


For questions relating to orders, shipping, returns, or refunds, please contact our customer support team using the email address above.


We will make reasonable efforts to respond to your inquiries within a reasonable timeframe.