Privacy policy
PRIVACY POLICY
Last Updated: November 7, 2026
Welcome to ToteBear (“ToteBear”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, create an account, or otherwise interact with our services.
Our online store is powered by Shopify, which helps us provide our products and services to you.
By accessing or using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit or interact with our website, we may collect the following types of information:
A. Personal Information You Provide
When you place an order, create an account, contact us, or interact with our services, we may collect:
- Your full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Information you provide when contacting customer support
B. Payment Information
When you make a purchase, your payment information is processed through our payment service providers.
We may receive information such as payment status, transaction details, and payment method information necessary to manage your order.
Your complete payment card details are generally processed by the relevant payment provider and are not stored directly by us unless expressly stated.
C. Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Website pages visited
- Time spent on our website
- Referring website or source
- Interactions with our website
We may collect this information through cookies, analytics tools, and similar technologies.
D. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your shopping experience, remember your preferences, understand website usage, and support essential store functions.
Cookies may be used to:
- Keep products in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Support advertising and marketing activities where enabled
You can manage cookies through your browser settings and, where available, our cookie consent preferences.
Disabling certain cookies may affect the functionality of our website.
2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
A. Order Processing and Fulfillment
To process payments, confirm orders, arrange shipping, deliver products, manage returns, and provide order-related updates.
B. Customer Support
To respond to your questions, resolve complaints, assist with orders, and provide customer service.
C. Website Improvement
To understand how visitors interact with our website, improve our products and services, and enhance the overall shopping experience.
D. Marketing and Promotions
To send promotional emails, product updates, offers, and other marketing communications where permitted by applicable law.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
E. Security and Fraud Prevention
To protect our website, customers, and business against fraudulent transactions, unauthorized access, security threats, and other unlawful activities.
F. Legal and Business Obligations
To comply with applicable laws, regulations, legal requests, accounting requirements, and other legitimate business obligations.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties for their own independent marketing purposes.
However, we may share your information with trusted service providers when necessary to operate our business and provide our services.
These may include:
A. Shopify
Our online store is hosted and powered by Shopify.
Shopify may process your personal information to support website functionality, checkout, order management, security, and other store-related services.
You can learn more about Shopify’s privacy practices through its official privacy policy:
B. Payment Service Providers
We share relevant information with payment providers to process transactions, verify payments, prevent fraud, and manage refunds.
C. Shipping and Delivery Partners
We may share your name, phone number, shipping address, and relevant order information with shipping companies and delivery partners to fulfill your orders.
D. Marketing and Analytics Providers
Where enabled, we may share certain information with analytics, advertising, and marketing service providers to understand website performance, measure campaigns, and improve our marketing activities.
E. Legal and Regulatory Authorities
We may disclose personal information when required by law, legal proceedings, regulatory authorities, or when necessary to protect our rights, customers, or business.
F. Business Transfers
If our business undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.
4. CHILDREN’S PRIVACY
ToteBear offers toys, plushies, and other products that may be purchased for children.
However, our website and online purchasing services are intended to be used by adults, including parents and legal guardians.
We do not knowingly collect personal information directly from children under the age of 18 without appropriate parental or guardian involvement and consent where required by applicable law.
Children should not independently create accounts, submit personal information, or place orders through our website without the involvement of a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
5. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include secure payment processing, access controls, and the use of service providers that support website security.
However, no method of electronic transmission or storage is completely secure.
While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
6. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information to:
- Fulfill and manage orders
- Maintain business and accounting records
- Resolve customer disputes
- Prevent fraud
- Comply with applicable legal obligations
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
7. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise concerns or submit complaints regarding our handling of your personal information
To exercise these rights, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required by law or necessary for legitimate business purposes.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, or platforms.
These websites operate independently of ToteBear and may have their own privacy policies and practices.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review their privacy policies before providing personal information.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers, including Shopify and other technology partners, may process or store personal information outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy laws.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
11. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Brand: ToteBear
Email: totebearco@gmail.com
Business Address: 1321, Sector-14, Sonipat, Haryana, 131001
We will review your request and respond within a reasonable timeframe, subject to applicable legal requirements.